Refund Policy

1. Scope

This policy covers subscription fees paid directly to us through nexbrowsers.com and the NexBrowser client. Billing runs on 30-day cycles, charged in advance at the start of each cycle. Subscriptions bought through a reseller or third-party channel are handled under that channel's own refund policy.

2. Free tier

The free tier includes 1 member and 10 browser windows at no charge, so there is nothing to refund. We recommend evaluating on the free tier first and paying for extra capacity once you have confirmed the features fit your needs.

3. What is refundable

You can request a refund in these cases:

• Within 7 days of first payment: requested within 7 days of your first paid purchase, provided you have used no more than 20% of that cycle's paid capacity.
• Duplicate or incorrect charges: the same order was charged more than once, or you were charged more than the order amount. The difference is refunded in full.
• Extended unavailability: if the service is continuously unavailable for more than 72 hours due to a fault on our side, you can request a pro-rated refund for the affected days in the current cycle.
• Provisioning failure: payment completed but the capacity was never activated on your account, and we cannot fix it within 5 business days.

4. What is not refundable

The following are not refundable:

• Renewal cycles: any cycle after your first paid purchase. You can turn off auto-renewal at any time to avoid the next charge.
• Unused time in a cycle: if you cancel or downgrade mid-cycle, the remaining days are not refunded and your capacity stays available until the cycle ends.
• Capacity already used: member seats and browser windows you have already consumed.
• Third-party costs: proxy services and other third-party services you buy yourself, and blockchain network fees.
• Accounts terminated for violations: accounts suspended or terminated under our Terms of Service or Acceptable Use Policy.
• Late requests: requests made after the windows stated in this policy.

5. Refund method

Refunds go back the way they came; we cannot redirect them to a different payment method:

• Alipay: refunded to the Alipay account the payment came from.
• USDT: refunded as the same number of USDT you paid, to the wallet address the payment came from, on the same network. Blockchain network fees are deducted from the refund. We refund the USDT amount, not a currency-converted value, so exchange-rate movement is not covered.

6. How to request

Email the address below from your registered email address, with "Refund request" in the subject line, and include:

• Your account email and team name.
• The order number. For USDT, include the transaction hash (TxID) and network; for Alipay, include the transaction number.
• The payment date and amount.
• The reason for the request. If it relates to a service fault, attach screenshots or error messages.

7. How long it takes

Once we receive your request:

• We acknowledge it and begin checking within 3 business days.
• We reach a decision and reply by email within 7 business days.
• After approval: Alipay refunds usually appear within 5 to 10 business days; USDT refunds are usually sent on-chain within 5 business days, with arrival depending on network confirmation times.

8. Cancelling a subscription

You can turn off auto-renewal in the console at any time. After cancelling, your capacity and features stay available until the end of the current billing cycle, after which the account returns to the free tier allowance and no further charges are made. Cancelling on its own does not trigger a refund.

9. Policy updates

We may update this policy from time to time. The version published on the day you paid is the one that applies to that payment; for significant changes we will notify you by email or in-app notice.

10. Contact us

If you have questions about billing or about this policy, please contact us: